SyannaUI Technologies Private LimitedData controller & platform operator
1. Parties and formation of agreement
These Terms and Conditions of Service (“Agreement”) constitute a legally binding contract between you (“User”, “you”, or “your”) and SyannaUI Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Bangalore, Karnataka, India (“Company”, “we”, “us”, or “our”).
The Company operates the NAVOX AI platform, including the website at www.navox.ai (collectively, “Platform”). By accessing or using the Platform, you represent that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy, incorporated herein by reference.
If you are entering into this Agreement on behalf of a legal entity, you represent and warrant that you have authority to bind that entity to this Agreement, and all references to “you” or “User” shall refer to that entity.
This Agreement supersedes all prior oral or written representations, understandings, or agreements between the parties with respect to the Platform.
2. Eligibility and age requirements
To use the Platform, you must meet the following eligibility requirements:
- You must be at least 13 years of age. Use of the Platform by persons under 13 years of age is strictly prohibited.
- If you are between 13 and 17 years of age, you represent that your parent or legal guardian has reviewed and consented to this Agreement and to your use of the Platform.
- If you are below 18 years of age and located in India, your parent or legal guardian must provide verifiable parental consent as required under the Digital Personal Data Protection Act, 2023 before you may use the Platform.
- You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
- You must not be a person barred from receiving services under the laws of India or other applicable jurisdictions.
We reserve the right to restrict or terminate access where we believe a person does not satisfy the above eligibility requirements, without prior notice where permitted by law.
3. Description of services
The Platform provides the following services (“Services”):
- AI-assisted conversational flight search and trip parameter extraction;
- live fare snapshots and flight option comparison sourced from third-party travel data providers;
- manual search forms for routes, dates, passengers, and cabin class;
- flexible-date and calendar pricing views for exploring fares across dates;
- filtering, sorting, and ranking of search results;
- links or handoff to third-party airline and booking sites to complete purchases.
The Services are provided on an as-is basis. NAVOX AI is a fare discovery tool — we do not sell airline tickets or act as your travel agent. Additional features may be introduced from time to time, subject to this Agreement and any applicable updates.
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time, with reasonable notice where practicable.
4. Access, sessions, and security
The Platform may be used without creating a registered account. The following provisions apply to your access and use:
4.1 Accurate information
You agree to provide accurate trip details (for example origin, destination, dates, and passenger counts) when using chat or manual search. You agree to correct or update information if you become aware it is inaccurate before relying on search results for travel decisions.
4.2 Your responsibility
You are solely responsible for the security of the device and browser you use to access the Platform. Any activity conducted through your browser session is your responsibility. If you suspect unauthorised use of the Platform through your device, you should cease use and contact us at legal@silentum.app.
4.3 Session and browser storage
The Platform may use browser session or local storage for operational convenience (for example cookie consent, draft trip handoff, or display preferences) as described in our Cookie Policy. You may clear this data through your browser settings at any time.
4.4 Future accounts
If we introduce registered accounts in the future, additional terms may apply at registration. We are not responsible for loss of access arising from your failure to maintain valid contact details where account recovery is offered.
5. Acceptable use policy
The Platform may be used only for lawful, personal, and non-commercial flight search and fare discovery purposes. By using the Platform, you agree not to:
5.1 Prohibited conduct
- use the Platform for any illegal or unlawful purpose, including in violation of any applicable law or regulation;
- harass, threaten, intimidate, abuse, defame, bully, stalk, or impersonate any person or entity;
- submit spam, abusive content, or automated bulk requests intended to overload the Platform or its data providers;
- transmit any malware, spyware, ransomware, viruses, or other malicious code;
- attempt to gain unauthorised access to any system, network, or data belonging to the Company or any third party;
- reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform;
- scrape, harvest, or systematically extract fare data or results beyond normal personal use, including through bots or scripts not expressly authorised by us;
- use the Platform in a manner that interferes with, disrupts, or imposes unreasonable load on our infrastructure;
- circumvent, disable, or interfere with any security or rate-limiting feature of the Platform;
- misrepresent your identity or affiliation with any person or entity;
- violate or infringe upon the intellectual property rights of any third party.
5.2 Content standards
You are solely responsible for the content you submit through the Platform, including chat messages and search inputs. We reserve the right to investigate and take action — including restricting access — where there is credible evidence of prohibited conduct as described in Section 5.1.
6. AI, fare data, and user responsibility
The Platform uses artificial intelligence and third-party travel data to assist your search. This means:
- AI interpretations of your requests may be inaccurate, incomplete, or unsuitable for your circumstances;
- displayed fares, schedules, and availability are snapshots and may change before you complete a booking on a third-party site;
- you are responsible for verifying all travel details on the airline or booking provider before you pay;
- the Company does not guarantee that any fare shown will remain available or that search results are complete.
You are responsible for maintaining the security of the device and browser you use. The Company accepts no liability for unauthorised access arising from a compromise of your device, network, or credentials.
7. Intellectual property rights
All intellectual property rights in the Platform, including the website, logo, brand name NAVOX AI, user interface designs, source code, features, and documentation, are owned by or licensed to the Company. Nothing in this Agreement grants you any right, title, or interest in the Company’s intellectual property except the limited licence described below. See our Copyright & Intellectual Property Policy for further detail.
7.1 Licence to users
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable, royalty-free licence to access and use the Platform solely for your personal, non-commercial flight search purposes.
7.2 User content
You retain all intellectual property rights in content you submit through the Platform, including chat messages and search inputs. You do not grant the Company ownership of your content. We process inputs only as necessary to provide the Services, as described in our Privacy Policy.
7.3 Restrictions
You may not copy, reproduce, modify, distribute, sublicense, sell, transfer, create derivative works from, or otherwise exploit the Platform or any part thereof, except as expressly permitted in this Agreement or by applicable law. Reverse engineering, decompilation, and disassembly of the Platform are strictly prohibited except to the extent permitted by mandatory applicable law.
8. Privacy and data protection
Your use of the Platform is subject to our Privacy Policy, which is incorporated into this Agreement by reference. The Privacy Policy explains how we collect, use, protect, and disclose your personal data and sets out your rights under applicable law.
By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. If you do not agree to the Privacy Policy, you must not use the Platform.
The Privacy Policy is available at https://www.navox.ai/privacy.
9. Fees, payment, and future commercial features
The Platform is currently provided free of charge. We reserve the right to introduce paid features, subscription plans, or premium capabilities in the future. If we do so, we will provide reasonable advance notice and will not charge you without your express prior consent.
Future payment processing may be facilitated by third-party payment processors. Any payment transactions will be subject to the terms and conditions of the applicable payment processor, in addition to this Agreement. We will update this Agreement and our Privacy Policy prior to enabling any payment functionality.
All fees, if any are introduced, will be stated clearly on the Platform. Applicable taxes will be added where required by law.
10. Third-party services and links
The Platform relies on and may link to third-party services, including travel data providers, airlines, booking sites, and AI model providers. The Company does not endorse and is not responsible for the content, privacy practices, fares, or terms of any third-party service. Your interactions with third-party services are governed by those parties’ own terms and privacy policies.
Completing a flight purchase occurs on a third-party site. We do not control pricing, availability, baggage rules, or fare conditions at checkout. Any future integration with advertising or analytics services will be disclosed in advance and, where required by applicable law, subject to your consent.
11. Service availability and maintenance
We will use commercially reasonable efforts to ensure the Platform is available on a continuous basis. However, we do not warrant or guarantee uninterrupted, error-free, or secure access to the Platform.
The Platform may be temporarily unavailable due to:
- scheduled maintenance, which we will endeavour to notify you of in advance where practicable;
- emergency maintenance required to protect the security or integrity of the Platform;
- circumstances beyond our reasonable control, including failures of third-party data providers, network outages, or force majeure events.
We shall not be liable for any loss or damage arising from unavailability of the Platform except to the extent such unavailability results from our gross negligence or wilful misconduct.
12. Disclaimers and warranties
To the maximum extent permitted by applicable law, the Platform is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. The Company specifically disclaims:
- any implied warranty of merchantability, fitness for a particular purpose, or non-infringement;
- any warranty that the Platform will meet your requirements or expectations;
- any warranty that the Platform will be uninterrupted, timely, secure, or error-free;
- any warranty that defects in the Platform will be corrected;
- any warranty that the Platform is free from malicious components;
- any warranty regarding the accuracy, completeness, or timeliness of fares, schedules, or AI-generated suggestions.
Further disclaimers are set out in our Disclaimer & Limitation of Liability Policy, incorporated by reference.
13. Limitation of liability
To the maximum extent permitted by applicable law and subject to Section 14 below:
13.1 Exclusion of indirect loss
In no event shall the Company, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of goodwill, or loss of profits, arising out of or in connection with this Agreement or your use of the Platform, even if the Company has been advised of the possibility of such damages.
13.2 Cap on liability
The Company’s total aggregate liability to you arising out of or in connection with this Agreement or the Platform, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall in no event exceed the greater of (a) the amount paid by you to the Company in the twelve months preceding the event giving rise to the claim, and (b) INR 1,000 (Rupees One Thousand Only) where no payment has been made.
13.3 Booking and travel losses
The Company accepts no liability for missed flights, denied boarding, fare changes, booking errors, or disputes with airlines or travel sellers arising from your reliance on Platform results or third-party checkout pages.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any claim, demand, action, damage, loss, liability, cost, or expense (including reasonable legal fees) arising out of or relating to:
- your use of or access to the Platform;
- your violation of any provision of this Agreement;
- your violation of any applicable law, regulation, or third-party rights;
- any content you submit through the Platform;
- any claim by a third party arising from your conduct on the Platform or your travel bookings.
The Company reserves the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of that claim and will not settle any claim without our prior written consent.
15. Suspension and termination
15.1 Termination by you
You may stop using the Platform at any time. You may clear browser storage associated with the Platform through your browser settings. Termination of use does not affect any rights or obligations that have accrued prior to the date you cease use.
15.2 Termination by the Company
We reserve the right to suspend, restrict, or terminate your access to the Platform at any time, with or without notice, if:
- you breach any provision of this Agreement;
- we reasonably believe you have engaged in conduct prohibited under Section 5;
- we receive a credible report of illegal activity associated with your use;
- we are required to do so by applicable law or court order.
15.3 Effect of termination
Upon termination, your licence to use the Platform immediately ceases. Sections of this Agreement that by their nature should survive termination shall survive, including Sections 7, 12, 13, 14, 18, 19, 20, and 21.
16. Changes to the Platform and agreement
We reserve the right to modify the Platform and this Agreement at any time. Material changes to this Agreement will be communicated via the Website and, where we hold your contact details, by email, not less than 14 days before the change takes effect, unless a shorter period is required by law or necessary to address an urgent legal or security matter.
Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Agreement. If you do not accept a material modification, you must discontinue use of the Platform.
Non-material changes (such as corrections of typographical errors or clarifications that do not affect your rights or obligations) may be made without prior notice.
17. Force majeure
The Company shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, pandemic, epidemic, war, civil unrest, governmental actions, embargoes, strikes or labour disputes not involving our workforce, failure of internet service providers or telecommunications infrastructure, or any other event beyond our reasonable control (“Force Majeure Event”).
We will notify you as soon as practicable of any Force Majeure Event affecting our obligations and will use commercially reasonable efforts to resume normal performance as soon as possible.
18. Governing law
This Agreement is governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.
The parties submit to the exclusive jurisdiction of the courts of competent jurisdiction located in Bangalore, Karnataka, India for the resolution of any dispute arising under or in connection with this Agreement, subject to the arbitration provisions in Section 19 and to the extent mandatory consumer protection law in your jurisdiction requires otherwise.
If you are located in the European Union or United Kingdom, you may also have the right to bring a dispute before the courts of your country of habitual residence under applicable consumer protection laws.
19. Dispute resolution and arbitration
We encourage you to contact us first at legal@silentum.app to attempt to resolve any dispute informally. Most issues can be resolved quickly and without formal proceedings.
19.1 Arbitration
If a dispute cannot be resolved informally within 30 days of written notice from either party, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended), by a sole arbitrator mutually appointed by the parties. The seat of arbitration shall be Bangalore, Karnataka, India. The language of the proceedings shall be English. The award shall be final and binding.
19.2 Exceptions
Notwithstanding Section 19.1, either party may seek interim or injunctive relief from any court of competent jurisdiction where necessary to prevent irreparable harm, and nothing in this section shall prevent either party from exercising rights to which it is entitled under applicable mandatory consumer protection law.
19.3 Class action waiver
To the maximum extent permitted by applicable law, you agree that disputes shall be resolved on an individual basis and not as a class action, collective action, or representative proceeding.
20. Notices
Notices from the Company to you will be provided via the Website or, where we hold your contact details, by email. Notices from you to the Company must be sent by email to legal@silentum.app or by registered post to SyannaUI Technologies Private Limited, Bangalore, Karnataka, India. Notices shall be deemed received on the date of delivery for email (assuming no delivery failure notification is received within 24 hours) and on the date of confirmed receipt for registered post.
21. Assignment
You may not assign, transfer, or sublicence any of your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, to any affiliate, subsidiary, or successor entity, or in connection with a merger, acquisition, or sale of all or substantially all of our assets, without your consent, provided that the assignee assumes all obligations under this Agreement. We will notify you of any such assignment where practicable.
22. Waiver and severability
No failure or delay by the Company in exercising any right under this Agreement shall constitute a waiver of that right. Any waiver must be in writing and signed by an authorised representative of the Company.
If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, and the remainder of the Agreement shall continue in full force and effect.
23. Entire agreement
This Agreement, together with the Privacy Policy, Cookie Policy, Disclaimer & Limitation of Liability Policy, and Copyright & Intellectual Property Policy (each as amended from time to time), constitutes the entire agreement between you and the Company with respect to the Platform and supersedes all prior oral or written communications, representations, or agreements relating to the same subject matter.
24. Export controls and sanctions compliance
You agree to comply with all applicable export control laws and economic sanctions regulations, including those of India, the United States, the European Union, and the United Kingdom. You represent and warrant that you are not located in, or a national or resident of, any country or territory that is subject to a comprehensive trade or economic embargo, and that you are not listed on any applicable government denied-party or sanctions list.
You may not use or export the Platform in violation of any applicable export control or sanctions law. By using the Platform, you confirm your compliance with all such regulations.
25. Contact information
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:
Email: legal@silentum.app
Privacy enquiries: privacy@silentum.app
Registered address: SyannaUI Technologies Private Limited, Bangalore, Karnataka, India
We aim to respond to all legal and compliance enquiries within 5 business days. For formal legal correspondence, we recommend sending communications to the registered address by registered post in addition to email.
These Terms and Conditions were prepared by SyannaUI Technologies Private Limited. For questions, contact legal@silentum.app.